In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. Airlines generally do not allow changes to your routing or name changes. You can also update your email address to a more permanent one on your account any time. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. If you would not like to accept the future travel credit, we can look into the possibility of a refund. Sign up for sale alerts, email-only discounts, travel inspiration and more. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Please note that carriers may be subject to change. You will need to input your traveling companions' details before entering your credit card information. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). Coronavirus FAQ | StudentUniverse period of more than twenty-four hours or include overnight accommodation. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. Sound good? If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Packages cover a You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. These are intended to give a guide to the services and facilities you should expect from your accommodation. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). Yes! Never miss a flight (deal) again We are experiencing unprecedented volumes of calls and messages at this time. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. We have unique discounts available for students and anyone under 30. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. accommodation (c) vehicle rental or (d) other tourist services AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Travelers are responsible for ensuring that they have all necessary travel documents and visas. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. You should be aware that costs could increase closer to the departure date. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Business Details If you do not see a travel credit and believe you have one, please give us a call to confirm. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. We cannot issue a refund for you if the airline policy does not allow it. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Most Popular. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. The lead-named traveller must provide written notification. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). A credit or debit card must be used to confirm any booking. Please read these Booking Conditions carefully. If you don't see a credit there, but think you have one, just give us a call. This page sets out the Terms and Conditions under which you . StudentUniverse is not an insurance company. StudentUniverse is not responsible for providing you with this information. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Frequently Asked Questions | StudentUniverse FAQ Eligibility, Joining, and Website Information. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. And ICYMI, you dont have to be a student to book on StudentUniverse! If you would like us to petition to the airline for a special request, we will advocate on your behalf. Most airline tickets do allow changes for a fee, plus any difference in fare. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Change rules and fees can vary tremendously. :). Coronavirus FAQ | StudentUniverse Canada All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. However, ***** policy allows rescheduling of your flights until September 2023. For many airlines, the credit is good through December 31, 2020. For all online air bookings, full payment is required at the time of purchase. Verify your student status to purchase exclusive student fares. Please understand we are working as hard as we can to help everyone. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Can I Trust StudentUniverse? [2023 Reviews] Pros, Cons, Bottom Line How much can I bring? Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. StudentUniverse empowers young adults to experience the world with discount travel. Masks are now mandatory in airports, train stations and other ports of travel. If you have registered before, please check your registration is valid and has not lapsed. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Minimum stay and maximum stay rules apply to return and multi-stop flights. Give us a call back when you're ready to rebook. We are a Member of ABTA, membership number W325X. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Amendment and cancellation policies differ per hotel. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Terms of Use | StudentUniverse You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. Become a FREE member to access our exclusive student travel discounts. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. We will message those requirements to you (if there are any) prior to you making any purchase. Airlines may deny boarding without the proper identification. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Airlines have been updating their policies regularly as the situation is still changing. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. Please note that this does not mean that your order has been accepted. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. We understand a lot of events have been cancelled due to concerns over COVID-19. www.cdc.gov. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. Individual services and tour organiser packages. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Coronavirus FAQ | StudentUniverse If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. I have questions about baggage. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. Please know that we understand and empathize with your frustration over this situation. If this is not the case, you must let us know. Airlines have been updating their policies regularly as the situation is changing. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Many travel arrangements (e.g. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. Bottom Line. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. Always free! The credit will be for the remaining amount of your ticket. On the checkout page you can enter the details of the card you will be using. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Your home country and destination country will likely have travel requirements. This is very common, just make sure you have the card holder's permission! You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Second, they do not specify the baggage allowance on their e-ticket. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. Also, current discount deals are available at the link. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. StudentUniverse: Cheap Student Flights These terms were last updated on 17 September 2018. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Are the prices I see on your site in U.S. On the ticket, they have a link to go to the website of the airline. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. All refunds will be delayed until the situation stabilises. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Please see your booking confirmation email for details of your booking provider and confirmation reference. However, sometimes the deal may not be available for all dates or to/from all airports. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Alternatively you can ask us for copies. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Log in to your account on our website and go to My Wallet to view your credit. StudentUniverse is not an insurance company.