No way round this. Although my number plate seemed to have been correctly detected. Penalty Charge Notice Sent to Old Address even after ontime DVLA - RAC So it appears that you have to pay twice for the same crossing. RL. I did ring up customer services but that guy not very nice and not helpful. Copyright © 2023 Airport Parking & Hotels. My query is about the 14-day grace period for the first offence. I feel annoyed that if it hadnt been for my cousin telling me the barriers have been removed & you now have to pay on line I would never of known anything about it, we are traveling from Nottingham to visit my relatives in Kent, we are due to travel on 1/11/15 so we will see how well things are sign posted, I have also just received a penalty notice for a crossing made on the 22.06.2015 which I paid 5.00 for on the 26.06.2015 , rang up yesterday the advisor couldnt understand it as a note had been made on the account that two crossing were made but they have only confirmation payment of one 2.50 . This is then used to pay for crossings, but occasional users will have dead money left in the account. Then input your postcode to find the nearest payment centre.Find your nearest Payzone retailer here. I see it is run by Sanef, same as the French Toll roads, might it not be an idea to allow folk who have one to use the the Sanef sensor. The appeal system does not allow for attachments so we cannot attach the receipts. I informed them that their computer system had told me what to pay (5.00 return) and that I had paid it. Secondly I didnt arrive at my destination until past midnight the following day and thirdly I didnt receive my PCN until two months after returning to the uk. I came through the crossing; no idea about how/where or indeed if I have to pay. also people should be able to pay by post after crossing. This is the sort of initiative that makes people feel that authorities are working against them rather than providing them with a service and supporting them. This is the second time Ive gone through it, but I paid on my first journey many months ago . I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. On the 17th I checked on line and found I had paid 5 but been charged only 2.50 for a single crossing. This is initially a 70 fine, reduced to 35 if paid within 14 days. I crossed at 5.59 and 50 seconds am the other day.how do I find out if I have to pay, sure I was before 6, but worried they will charge me! Maybe we in the north of England are destined to find out the hard way that this charge exists. I live in Ireland and hired a car from airport to travel to Kent. The whole system has been designed and set up to catch out motorists. 3. We seem to be O.K. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. I called their help centre and was informed that I couldnt make the payment and will get a penalty for 70.00, no ifs or buts, just tough luck. Are these extenuating circumstances? I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow. Im more angry with myself than anything else :(. With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. How much joy do you think I got from the call centre? I have used the crossing several times lately but have forgotten to pay by midnight the following day as this is a super busy time of year for me but Ive paid as soon as I have realised my mistake within two days of making each crossing. so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! I have had the same issue. The fine is reduced to 35 if you . The arbitrary (and disproportionate) 35 fine is only there to generate money. Received a PCN for a one way journey we made 5 MONTHS AGO! NOT a happy bunny! Could you help a little further and tell me where I write to? I big bold letters the covering letter stated that as a first timer the penalty and all other penalty issued within the last 28 days would be cancelled if we paid for all crossings within the next couple of weeks (a specific date was given). I shrugged it off and assumed there must be some mistake because I KNOW I had the toll covered. The 5 we paid is just sitting on an account to be used against future crossings. I just got a fine for 105 for an offence 2 months a go. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Since I was calling from SPAIN, yes SPAIN, at whatever extortionate amount my provider was charging, the call was probably more than the crossing. This whole online paying system just feels so criminal and just aimed at catching people out. When asking the lady there which dates I am missing the could not tell. Complete the document Answer a few questions and your document is created automatically. Dartford Crossing charge By Waseem Started October 31, 2022 6 PCN from local authority By simonhill Started August 4, 2022 1 Unsigned Local Authoruty Parking Ticket By rattlywelshboy Started May 19, 2022 3 Council Parking Charge (PCN) - signs only at the entrance, no other signs on the actual street By TamerAM Started April 13, 2022 Our picks Also people should be able to pay by post after the crossing made. Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? Just been wheel clamped even though I have an active dart tag account in credit ! Their telephone number is 0300 300 0120. This allows them to pay the original charge rather than the full fine. The AA has reported that tolls took duplicate payments all too often. We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. A charge certificate will be issued if payment is not made within 28 days. With more than 42 years experience of providing airport parking and hotels, we know how important it is to offer impeccable service and provide products that travellers can trust. If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. Just came back from a weekend in Hythe. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. In spite of the fact that I am personally involved in the situation and feel aggrieved, these reasons have been carefully considered and I hope you will find that they are moderate and focused. Hello to you all from a desperate Italian vacationer. There is very little information around the toll area itself and by putting the onus on the road user to pay, rather than them to collect, they ensure that many people will innocently forget to pay the toll or simply not know. In my opinion, the system you have implemented is hopelessly flawed and unreasonable, as well as probably being unlawful. Or they forget to pay on time which results in a penalty charge. as sorry, Im not in condition to write well in English myself. Someone is laughing. Thanks for commenting. Leaving this until you get to the airport could result in it getting forgotten as you battle your way through a busy terminal and queue-clogged check-in procedure.Pay in advance here. On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? Mainly because motorists forget to pay the toll fee on time. I set up an account on the 14th April on line, and paid my 10 fee, and since then no money has appeared in my balance page and no confirmation email has been received. The web page did not mention any outstanding crossings, so I took this as my payment was complete. Best regards, Hi Trevor, I would certainly pay try to pay for all the crossings making sure you keep proof of payment. Hi Jo According to the rules, you should be fine as the 14-day grace period should cover you providing it was in your own car as hire cars seem to be throwing up a few issues witht the 14-day rule. Your email address will not be published. This is the first and only time the vehicle has crossed. Ive realised today is 11 days since I forgotten to pay the crossing. these people are thieves..basically charged for forgetting to pay a couple of pounds,do they really think people are trying to get away with paying a couple of pounds so they instead be hit with a crazy expensive fineas I said thieves. Set a reminder by location on your phone: Have you got an iPhone? Very dodgy the way this business is run, pure money making outfit trying to scam honest people. Paid them 7.50 in total and asked for a receipt which they emailed. Do I expect to receive a hefty penalty or do I still have the chance to pay the normal tariff. Couldnt they have left 1 booth open for all those drivers who dont waste half their life figuring out how to pay ridiculous toll charges in their chosen holiday destination? which they cant use against the payment owed? I could put in any number plate and pay, even if the vehicle has not crossed. 2 months later, a letter in French and posted in Sweden arrived at our Swiss address. Hello Yes, there is a 14-day grace period when you get the penalty notice when you can simply pay the single crossing fee. ), so its important that you read the terms of any products that youre considering before you apply. Let me know if you have any problems. The official Dart Charge site will confirm the make and registration before allowing motorists to pay. If you use the Dartford Crossing without seeing or understanding the signs, or you see them just fine and then afterwards forget you need to pay, you'll receive a Penalty Charge Notice (PCN) about a week later informing you that you now owe 70, discounted to 35 if you pay within fourteen days - just the same as speeding tickets and other fines. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. Charge Certificates and Orders for Recovery Charge Certificates and Orders for Recovery If a Penalty Charge Notice (PCN) remains unpaid or is ignored, the authority that issued it has the right to increase the charge and register the outstanding amount as 2) Went to the local shop which had a Dart pay zone machine as per the website Not working . (8) If there is a massive traffic hold up we would be advised to use the anti- clockwise direction so wouldnt use the crossing anyway. Then received penalty notice, which said we only needed to pay 2.50 as it was first time offence. It is not setup and an honest way, more like a cowboy clampers style. To elaborate: just before Christmas I received a PCN for an alleged crossing made around 4pm on 8th December - for a vehicle I'd bought just 5 days earler on 3rd December. Thank you for your thoughts. hiya we used the Dartford crossing on the 21st February,we hadnt got a clue the system had changed,had our pound coins ready to pay and no-one at the toll booths,we didnt have a clue,we have since found out on the 15th March that we should have prepaid,can you tell us what to expect thank you. The fourteen days allowance for first-time crossings is an improvement, but that should be standard for all crossings. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. Penalty for failing to do so is up to 1,000. Yes, you can appeal a PCN by following the instructions on the PCN or on the Dart Charge website. You should be okay though, with the 14-day grace period covering you for this first offence sorry hate using the word offence when it is clearly a genuine oversight caused by poor signage. Dart charge penalty | Motoring discussion - Honest John How do I submit a Dart Charge appeal? Additionally, the signage is extremely poor and seems almost designed to generate fines. The arbitrary 35 fine is proof of that. Beat late payment of the Dartford Crossing charge - Latest Travel News Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. where they asked me for a payment of the DART CHARGE Can someone tell me if I can appeal? Pretty disapointed that i had opened an account and monies were taken without my permission. can someone please if I should just wait or call them? Hi Not sure if my last reply worked, but go here for info and a link to the appeal page. This eBook is for the use of anyone anywhere in the United States and most other parts of the world at no cost and with almost no restrictions whatsoever. CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. The signs, as you say, arent a lot of help for occasional users or visitors from overseas. If you use the Dartford Crossing and don't pay the Dart Charge, you'll be liable for a 70 penalty charge sent to the address your vehicle is registered to. No prices, no method of payment, no official guidance. Dartford will then send me PCN. Surely as a statutory body they have a duty to act fairly and it seems grossly unfair to have such a tight deadline. I believe the Dartford system is like the London Congestion Charge system, where you can pay even if you werent sure you entered the zone. Saw the signs saying I needed to pay by midnight TONIGHT I went over at 5pm and I returned over the bridge at about 11pm so should be ok for my return journey, I think, as it was after 10pm? Have France removed their toll booths. Let me explain, Not only did I save 50 on fees, I also won and, With an airtight appeal you could avoid paying anything, Car Finance Debt New 2023 Laws & Your Rights, Council Tax Debt New 2022 Laws & Your Rights, Credit Card Debt Options to Clear Your Debt, Reducing Your Debt What Are Your Options? The vehicle is electronically registered on the Motorway, and you have to pay within 5 or 6 weeks time on the website. The signs indicating the crossing are not clear at all, only showing a C sign but providing very little other information. Youre not alone if you paid the London Congestion Charge by mistake. Quote your charge notice number and explain why you believe the penalty is wrong. Dart Charge (@DartCharge) / Twitter Trawled for ages thru the website but could find no info about the Tags. Local residents put up with enough and should not be put out further by the crossing. Im doing the representations x10 . Arriving at the crossing, youll probably expect to be met by barriers where you can pay a toll and be on your way. Remember to set it when you book your parking with APH.com, 1. The supposed officer was not an officer at all, but the servant of a foreign ambassador; it was he who had dealt the first blow; he had not drawn his sword, but the other had snatched it from his side, and had run him through the body before any one could interfere; whereupon a stranger from among the crowd knocked the murderer down with his . The amount due will be 70, but discounted to 35 provided payment is made within a strict period of 14 days from service of the PCN. The Dart Charge is a fee paid to use the Dartford Crossing between 6am and 10pm. Thank you! In the past a similar approach to doing business has resulted in heavy fines for some companies. The lack of transparency on fines and the timing of payment is designed to maximise revenue. Will. Since it was in a hire car, I have no idea if anyone using this car has missed previous payments and thus whether any 14-day extension will be granted. Please take a few seconds to take this poll and tell us how youd improve the new charging system.. Pay now and it should stop the penalty being sent out. But I am still waiting for the balance to appear. Editor, Marcus Herbert. The cashless payment system does fail, and motorists are paying the London Congestion Charge by mistake. I look forward to your reply as soon as possible. If you get a Dart Charge PCN, I recommend checking its correct. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. you also confirm that you are the owner of the vehicle(s) that you wish to pay for and/or have the permission of the vehicle owner(s) to pay for crossings and receive information about the vehicle and its crossings. Im really shocked by this system. I went to London last 11th and I returned on 12th, Ive forgotten to pay both. There is a good chance the PCN wont be sent as you have paid. Apparently it is, but you need to wait for the charge notice to be sent. What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. Hi, I crossed the bridge at around 5pm on Monday 5th Oct. Pay now the standard crossing fee and you should be fine. Yes. Increased to 105.00 if not paid within 28 days. I checked where I was on that day & time : It was the Thames bridge at Dartford. I got pipped by cars behind me who obviously werent paying either so I carried on. Re: Dart Charge - Penalty Charge Notice Numbers IA1xxxxxx, IA1xxxxxxx, IA2xxxxx and IA2xxxxxx Following receipt of the above Penalty Charge Notices (herein referred to as PCNs) for two contraventions dated 31st of July and the 7th of August, likewise for the contraventions dated the 6th of novermber and 9th of november. i.e. My bank statement shows the money went out. Are foreign registered cars pursued for penalty charges? Lets hope the prospect of an inquiry announced today after people power forced it might look at such issues as well. Simply book your parking with APH, then book your crossings at the same time (dont forget to book pay for your return trip, too).