You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I replied and asked for a direct line or email address to speak to management/no reply since. Years ago I did a few days temping at Tiketek. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. is cancelled or postponed by the provider. Sick relative? Breakdown A copy of the call out note froma nationalbreakdown recovery service. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Are there any age restrictions enforced on my event? I couldn't return to where I was, no progress, the booking system repeated itself, etc. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. The office was just as bad as the ticket fees would have you believe. I got tickets to a concert from ticketek that got cancelled of covid. Ticketek wastes YOUR TIME like it doesn't matter. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I have been linked to your site from Ticketek.co.nz. Ticketek Marketplace - Buy and Sell Tickets I want an refund, yet there is no way I can get it. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Share. Where You are the business owner or registered Director, or a member of Your family is. The phone message also contradicts itself. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. They agreed I shoudl get a refund, then asked for my account details for the refund. I have contacted your Customer Service team but have not received a response. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Its a disgrace. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). They rapidly charged my credit card, then didn't provide the tickets. Would I ever get the tickets! I recognise the terms of service were available, but nobody reads those. They rapidly charged my credit card, then didn't provide the tickets. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Why does Ticketek Marketplace charge fees? Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. How do I contact Ticketek? - Ticketek Australia I have been trying to get hold of ticketek to request a simple date change for about 2 months now! No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. All Theatres and productions and sporting events should seek alternative partners. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. There is no phone number, only an email which does not get answered. Press question mark to learn the rest of the keyboard shortcuts. I'd be interested whether this is something the ACCC would be interested in. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Finally got an answer from them when I contacted fair trading to help. Buy guaranteed tickets for sold out events at a fair price. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Abusive partner? I reported the scam to my credit card provider! No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. :(, tails, they sent an email saying they has processed the refund. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. I have now been trying for a refund for 6 months. On-top of that you cant call anyone to purchase ticketsTerrible. A doctor cannot be You or a member of Your family. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Where You are the business owner or registered Director, or a member of Your family is. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Abhorrently bad process for handling refunds and rescheduling due to illness. Lost a baby recently? Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Create an account to follow your favorite communities and start taking part in conversations. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Presented by: I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. PDF Ticket & Entry Conditions I tried calling, emailing before the show, had I had a response we would have made the show. I can not believe in this day and age HOW BAD this company is. Adverse weather with no Government Agency warnings not to travel. Still waiting for my refund 6 months. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. They are the shittest service in Australia. As it got closer to Christmas I started to worry, as they were to be presents. Ticketek Australia you're a pathetic poor excuse for a company. Ticketek Marketplace (marketplace.ticketek.com.au). Can I purchase multiple orders in one transaction? Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Sell tickets directly from your Ticketek Account. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Just fake a doctors note, cant imagine they review them too carefully. I will NEVER buy tickets from this company again! to then often have to go to their desk at the venue to follow up the issues. Absolutely appealing customer service!!!!! Anyone has experience getting refunds from them or have advice on what I should do here? Sell tickets directly from your Ticketek Account. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Was given tickets for Ed Sheeran concert as a gift. She made time to help & sort out the transfer of tickets to this area. Why even have the option of refundable tickets for an extra charge if I cant refund them? Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Hands down. Not that they are necessarily wrong, but people often don't comment when things go routinely right. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. They will do anything to hide from you. Conditions that are unpredictable and the event is more than two months in the future. Maisie Peters: 7:00 7:45pm Fuck that, what a joke of an optional extra. Once got a response to an email because I didnt purchase the ticket wont gi. Any temporary relocation for work must be for a period of at least 3 months. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. We missed the show! Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Armed Forces Naval Service, Marines, Army or Air Force. 2023 Trustpilot, Inc. All rights reserved. Voluntary relocation or where you are changing employer for a new role. The following words or phrases have the meaning shown below wherever they appear in bold in this document. IMPORTANT Any translation of this document from English is for assistance and information only. Then I looked on Trustpilot at their reviews and really started to worry! If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Please also read the General Conditions of Refund. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence Basically, because they're the only game in town, and they can do whatever they fucking like. etc. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. A police report or crime number to confirm the theft(Self-declaration not accepted). ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Ticketek routinely mismanages ticket processing which should be simple. So thanks very much! Proof that the passport has been reported to and cancelled by your Government Agency. (This can normally be obtained from the transport companys website). You can do anything you want if you're the only game in town. Please comply with any stated ticket limit for this event. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. is cancelled, postponed or cannot be fulfilled by the. Ticketek Marketplace - Buy and Sell Tickets Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Attend participate in, take part in, use, or be present at. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Can never get a refund on tickets and/or speak to someone within Ticketek. Safe, Fast and Verified Any vehicleYouplan to use during theBooking. Where you cannot provide evidence that the person affected is within the. Almost 90 days and still waiting for my refund back. Hopeless website. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Where a Ticket is offered for sale, sold or Safe, Fast and Verified Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. NEVER NEVER again. What gives? Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. A copy of a notice from the examination body, school, college, or university confirming the change of date. They stole my money too. IfYoudid not make reasonable alternative arrangements to Attend theBooking. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If you've forgotten your account details, never fear we also . Anyone can write a Trustpilot review. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Where the examination is being provided by a commercial business (not by an educational board). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Do I need any special hardware or software for print at home tickets? New comments cannot be posted and votes cannot be cast. There is no customer service centre you can call, just an automated voice call telling you to email. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If they mean no-shows, then so be it. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. They haven't responded to my emails! When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Are Refundable tickets offered on Gift Voucher sales? I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. If there is a financial failure of any Transport provider. Companies can ask for reviews via automatic invitations. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Why is the price displayed on my ticket different to what I paid? The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Buy guaranteed tickets for sold out events at a fair price. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Youmade an unsuccessful request for annual leave for the date of theBooking. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. means an unforeseen circumstance completely outside. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Zero stars, uselessly run, waste of a time company. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now Emergency Services Police, Fire and Rescue Service or other Emergency Services. It's criminal and needs serious investigation. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. You may also wish to resell your tickets if you cannot use them. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Any translation of this document from English is for assistance and information only. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Appalling service. Don't EVER buy for a friend, NIGHTMARE. Might be worth looking into? I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. How did this happen? To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? We use dedicated people and clever technology to safeguard our platform. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Just upload its fucking DEATH CERTIFICATE. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Immediate household persons living together at the same permanent address. A copy of the travel warning from the Government Agency. A doctor cannot be You or a member of Your family. Attend participate in, take part in, use, or be present at. I haven't received my order confirmation email. The best person in the world. Ticketek refunds, the true facts - The Vigilante News We may consider other Emergency Circumstances at our discretion. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . If could give a minus 10 score I would. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Poor service really. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Cool, just upload a goddamn police report. They ended up rejecting my application for a refund and closing it down entirely. Confirmation that the document cannot be replaced in time for the Booking. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Here are 8 tips for writing great reviews. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.
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