2.12 Ticket Fulfillment. Viagogo - didn't pay me for tickets sold through viagogo to adelle sale navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. I have repeatedly been ignored. Why can't I see my order or sale in my account? On my account it says that customer support is no longer possible as I have been refunded (see photo attached) Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. I want my money back how do I go about this? To sell tickets, a Seller lists the tickets in the Site database. Note that Your payment may be withheld if you violate this clause. We will not allow You to buy or sell tickets before You have registered with Us. 6.1 No Warranty. This is so we can promote the sale of tickets and items that You list for sale. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Sports. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') the price it is sold for on the primary market). Order ID [protected] You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Hi i am very annoyed and feel very let down by your team. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. https://www.businessinsider.com.au/the-incredible-story-of-h. montgomery school calendar meny a. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. The OP never checked properly on either of their accounts if the listings were cancelled. There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. Sellers: once your tickets have sold, viagogo charges a service fee. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. 2.10 Collecting Payment. I have received no contact re the rearranged date of the June event. Ring me or give me a real number to call You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. My event is cancelled or postponed - What do I do? This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 2.11 Ticket Fulfillment. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. 7.2 Copyright. Viagogo complaint: 50 euro charge of cancelled ticket sale Wendy Martin, I have tried to sell a concert ticket with them. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. At no time do We provide the Buyer's payment information to the Seller. To register, You must provide your real name, address, phone number, and email address. 17th February 2017 - confirmation of ticket purchase "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 8 tickets, it makes it very clear that the price displayed is PER TICKET. This charge is in addition to the amount originally paid for the tickets. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. 6.8 All Sales are Final. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. As you could not provide the tickets for your sale 9799872, we have had to cancel this. After check out the price all the sudden had gone upto100. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 7.5 Miscellaneous. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 2.14 Substituted Seat Locations. My event is cancelled or postponed - What do I do? If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. viagogo charge for cancelling sale. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Ticket listings are a representation of actual seat location. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. I confirmed the sale and wanted to ship the tickets over. Copyright (c) 2006-2023, viagogo AG. I was told on your website that the fees are made clear but they were definitely not. We will also add sales or value added tax on our fees as applicable. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. 5.3 Disclosure of Information. All sales and bids are final. I would like to have a break down of why this should cost so much and a POC for redress. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. 2.14 Ticket Information. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. Why do my tickets have someone elses name on them? The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Can I buy tickets that are personalised with someone else's name on them? viagogo charge for cancelling sale - interiorstate.com missing persons national parks. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. hempcrete australia cost viagogo charge for cancelling sale. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 6.10 Notices. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Jason Ridout, Listing number [protected] I am appalled by the lack of honesty, knowledge and training your staff showed. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. At no time do We provide the Buyer's payment information to the Seller. [protected]! When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. For Customer Service enquiries, please visit our help centre. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. viagogo charge for cancelling sale. They were selling 3 lots of tickets all showing where you could be seated in the O2. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Report a violation. viagogo charge for cancelling sale - Hand.ngo Takes a few years for people to realise they are dodgy. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. You also agree not to separately contact the Buyer at any time for any reason. I therefore would like 40 refunded to my account please. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Search for the event that you would like to sell tickets for. We often link to other websites, but we can't be responsible for their content. This is so we can promote the sale of tickets and items that You list for sale. I don't know if I need to talk. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. I want to raise this as an official complaint as trying to resolve this previously has simply not worked As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. The Sellers and the Buyers are hereafter jointly referred to as the Members. Claim it and get a lot of features. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Viagogo says I've been paid but the bank transfer never took place. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. I want a refund off $1393.43 you have taken my money! Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. viagogo charge for cancelling sale; blog Tech. viagogo charge for cancelling sale - akersmmm.com arizona high school rodeo standings; cryptocurrency tax accountant near me viagogo charge for cancelling sale - oviedoclean.org As far as viagogo are concerned person A can not cancel listings on person Bs account. Please remember that you will not be paid for this sale. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. 4.1 Double Posting and Removal of Tickets. 2.6 Making an Offer. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! What was the unforeseen circumstance? Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. ; ; If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. This complaint was posted by a verified customer. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. 3.4 Indemnity. Hannah Goodbody. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. It depends what the tickets are for and whether 50 per ticket is feasible. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. How do I change the email address on my account? 7.5 Miscellaneous. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). by vinay 7 months ago. To post a ticket for sale on viagogo You must first register with the Site. Viagogo won't cancel my order MoneySavingExpert Forum Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. This will surely increase the credibility of your complaint. By Posted cordelia movie spoilers In the term oxidizing means whmis. In Eastnor castle, not specified as outdoor. Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 5.3 Disclosure of Information. We use you're site often and I am very disappointed with the lie you sold. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. viagogo AG is registered in Switzerland, Company No. 3.4 Indemnity. What are the viagogo Terms and Conditions? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Can I cancel or change my purchase? 2.1 Requirements. Tag: viagogo charge for cancelling sale - reanything.com We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 1.4 Modification. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. I've sold WC tickets more than a month ago and Viagogo doesn't pay me. 3.2 Other Information. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Including any such items constitutes a material breach of these terms and conditions. 3.1 Accurate Descriptions. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. 0 . This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Viagogo - Can I Stop Them Charging Me For Cancelling a Sale? yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. We will also add VAT on our fees as applicable. But is it legal for Viagogo to charge me such extortionate fees? 2.3 Username and Password. Editor, Marcus Herbert. Terms and Conditions - viagogo ticket exchange Shouldn't someone be keeping track of sales and preventing things like this from happening? I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. This will be deducted from your next payment. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited.