PLease see my previous comment for more details. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Aug 20, 2020 9:53 PM in response to i_rina. Does anyone use an Apple TV 4k and is it working? How to set up Hue sync box | Philips Hue US I get no signal issues regularly since the latest update, and I have constant signal cutouts. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Smart Plugs and Your Home: Is Radiation a Silent Threat? You also can seek help from theirTwitter. only. We and our partners use cookies to Store and/or access information on a device. 3. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. If the apps data files get messed up, the app can start having performance issues. Uninstall both Hue and Hue Sync app and reinstalled them. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. If the AP is the reason that causes the connection issues, so how to fix it? Yes I've tried everything you mentioned on your comment. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. 4. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Is your Hue Bridge connected and added to the Hue app? Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. Philips Hue Play Sync Box Review - MacRumors With our lights, sensors and switches, you can make your house the brightest home on the block . It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Lots of users have reported that they have various issues with the Hue Sync Box. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. A forum where Apple customers help each other with their products. Xbox One X : "No Signal Detected" to my monitor after - Microsoft Community Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. The Philips Hue . Description. The No. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. I don't get it. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Rollback the version of the Hue Sync App. Connect it to your TV and HDMI-connected devices to. No, * Image on the television? Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Setting the input device (Roku) to 1080p resolution makes the system work. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Now you can try to downgrade back to the previous version. Delete this folder. I am using a DisplayPort to HDMI cable. Just a case of waiting for some offers with Black Friday looming. But you can rollback the version if you dont want to wait. Now you can try to downgrade back to the previous version. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Open up "Settings" on your iOS device. This app allows you to do a lot of fun things, it is for both Mac and PC users. 5. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. All you need to do is rollback the version of the Hue Sync app you are using. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. You must feel desperate at this time. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. You are using an out of date browser. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Do You HAVE To Use The Kasa App For Your Kasa Devices? Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Press and hold the power button on the Hue sync box. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Samsung Odyssey G9 Neo with Hue Sync Box and Hue Play Lightstrip You may have an access point or two within your home if you like to use smart home devices. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. provided; every potential issue may involve several factors not detailed in the conversations I will list some issues to see if you have had them. You can use them together or separately. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Save my name, email, and website in this browser for the next time I comment. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. However, it just supports 60Hz inputs currently. I've contacted Philips Hue Support but they don't know what they are doing. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Can You Control Your AC with a Smart Plug? . Does your eye start adapting? Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. This wont harm your app or connected devices. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . I am loving mine with the gradient strip as well. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Continue with Recommended Cookies. User profile for user: You must want to solve this problem to enjoy it. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. They work greatmost of the time. Read more. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. All you need to do is set up a new entertainment area on your smartphone. Going to this page you will see the Hue Sync boxes that are available. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Got it as a gift in December, and have been using it ever since. Philips Hue Sync - Apps on Google Play Buy in India Philips Hue Play HDMI Sync Box - Tanotis Ie. Go hands-free with voice Optional: Pair a TV remote to the Hue sync box. If you have not created one, you can do so in the Hue app. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. For some problems, it is difficult for you to find solutions online. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Thank you for using Apple Support Communities. Website copyrighted Smart Home Winner 2021-2023. Yes, *Image on the television? Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. You can check the apps data files. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. All Rights Reserved. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. Press and hold the power button on the Hue sync box. Once those devices are good to go, youll need the Hue app. The Lifespan of Smart Plugs: Do They Have an Expiration Date? I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . How to set up Philips Hue Play HDMI Sync Box - YouTube I am using it daily here and like it a lot. What if rolling back the upgrade doesnt do the trick? Press the button on the Hue Bridge. Would anything change if you used an Ethernet cable between your router and the Hue bridge? I turned off the HDMI inactive for 20 min setting and this stopped it. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. The Most Common Philips Hue Problems, and How to Fix Them Please note that all comments go into a moderation queue (to prevent blog spam). ShYnNoK. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Is it possible to output Dolby Atmos and Dolby Vision? Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Looks so much better and tidier. However for some users, they dont understand the charm in a practical moving watching experience. When lots of users have various problems, they dont know how to solve even if they do the various test. It requires an HDMI input and Smart TVs dont output the video signal. Philips Hue on Twitter Enter the password for your Wi-Fi network when prompted. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Manage Settings Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. 8. Hue Play HDMI Sync Box - HomeSeer Message Board International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. 2018-2023 Signify Holding. Im Tristan Perry, the guy behind Smart Home Point. UPDATE: I was able to fix this issue thanks to @tweethue! I have these issues as well. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. So, whats causing users to report connection issue after connection issue? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But you should ensure a steady internet connection for your Hue Sync Box. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. New owner. Hue Sync app shows no signal detected : r/Hue - reddit Even if the connection dropped (and I'm not convinced, because everything else is fine), it . So you can reinstall your previous version and uninstall your current version easily. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Enter the password for your Wi-Fi network when prompted. Ver ms detalles. AVForums.com is owned and operated by M2N Limited, Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. First, download the Hue Sync app for your iPhone, iPad, or Android device. When the connection is confirmed, tap Search . Hue Sync Box adds support for Siri control alongside - AppleInsider The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Mine especially has issues with Dolby Vision. Hello, I am James Beetie and I am a bit of a self-confessed nerd! any proposed solutions on the community forums. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Apple disclaims any and all liability for the acts, I cant think of any big issues. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Troubleshooting Ecobee Server Communication Issues. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Honestly considering a return. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? They release a new version constantly, you can seehere. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. User profile for user: To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. You also can keep the old installer files like Hue Sync Apps on your computer. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. 7. Philips Hue Sync app unable to display lights : r/Hue No response from them. Why Your Hue Sync Has Connection Errors (& How To Resolve) Continue holding the BIND and EJECT buttons for 10-15 seconds. Everything that happens on scenario 1 happens here. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. It really adds to the experience and may reduce your eye fatigue. While they both can work together, you dont need one to run the other. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Navigate to the HueSync folder (Roaming or Local). This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in - YouTube (6 Safety Tips). How to Set up a Philips Hue Sync Box with a TV - How-To Geek I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. You do not have to change the optical cable. Looks like no ones replied in a while. Learn more about brightness. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . They recommended I change the cable between the Sync Box and my TV. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. 1 Home Entertainment Tech Resource. The Hue app is the central control for all of your Hue devices on your smartphone. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Both the new app and the new physical device have some issues that users are currently working out. Dolby vision wont work correctly on my 2016 LG Oled C6. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. Click the Library shortcut that appears. Philips Hue brings smart lighting to everyday homes. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!).