They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . 213-204-2900. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Select Clipper card and follow the instructions to add a card and load value. While Clipper is used to pay for BART, it is not a BART product. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Fares are based on distance traveled. Credit card charges are processed immediately. City Coach. I loaded value online, but when I tried to use my card, it wasnt there. Some purchasing limits applyas outlined on our sales page. It still says my trip is in progress, any way to cancel this? We've made it easy with quick guides to every service on Clipper. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. For more information, visit Sales and Service Locations. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. If you want to ride, you will need to tag again. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Once you set up Auto-Reload, we need to confirm your payment method is valid. Make sure you always have a current email address on file. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Your mobile wallet will display purchase options for your selected Clipper card. For more information, visit Sales and Service Locations. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Can I load value on my mobile phone at a transit agency ticket office? If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. learn more. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. There is a 50 cent surcharge per trip for paper tickets. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! What happened to my order? ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. We do allow walk-up day-of guests to purchase tickets if space allows. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. For Andriod phones, you may need the move your phone around. The garage offers parking forONLY $10 per calendar day! If you do not hear any beeps or see any lights, your card may be defective or damaged. You will still need to use your plastic Clipper card for this. Thank you! I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Log in to your Clipper account. Select Clipper card and follow the instructions to add a card and load value. If you want to change your class of seating, you will need to reach out to our Reservations team. The most you can load online at any one time is $255. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. No input is required. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Log in to your account to add a Backup Payment method. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Set up is easy and can be done on the spot or in advance while you are at home. Clipper isadministered by the Metropolitan Transportation Commission. 4 yr. ago. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Funds added using Apple Pay and Google Pay areimmediately available for use. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. If you have an 8 ride pass, your rides will expire in 30 days. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. No. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Log in to your account with the email address we have on file and provide an updated email address. Three beeps and a red light means your card wasnt accepted. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Clipper is a regional transit card that can be used on all transit in the Bay Area. New to Clipper? If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. 877.878.8883. Please submit all travel cancellation or change requests through our Contact Us page. Only registered Clipper cards are eligible for refunds. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. 2,123 Reviews. Center the card or device over the "Tag Here" graphic on the screen. But if a customer already has value on his/her card, that value should not be removed. Seating class changes between Standard and Premium seating will require agent assistance. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Select machines accept credit and debit cards. Skip the side navigation menu and go to the main content. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. There is a 50 cent surcharge per trip for paper tickets. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. No, transit agency ticket offices cannot load value to mobile phones at this time. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Clipper card pending passes cash value. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. The card reader at Caltrain stations. Please note that The Hub is permanently closed. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. "It's overwhelmed our ability to process the applications." All FRS Clipper employees and crew are fully vaccinated against COVID-19. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. The RTC Clipper card is a photo identification card. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. See the Apple Pay How-To page for more details. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Call us 800-888-2535; Contact us; Enter search term: Go. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Comfort VIP Best of the best seats in Comfort Class! If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. Once you hear a single beep that means youve paid your fare and are good to go! If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. What does it mean to pick up my value and why do I have to wait to do it? Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Includes one-way or round trip travel via the Clipper ferry. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. For more information, please see our Seattle-Victoria fast ferry schedule. Get Morning Report and other email newsletters. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Getting Started. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. You can order a card and value online but note we can only mail cards to domestic addresses. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. See the Google Pay How-To page for more details. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. You will need to use this new email address the next time you log in to your Clipper account. There is a 50 cent surcharge per trip for Blue tickets. It currently shows I have the amount in the pending passes area but shows I have it in cash value. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. If you have a monthly pass, it will obviously expire at the end of the month. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. On the cable car, the conductor carries a handheld card reader. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Your card should arrive within 5 to 10 days. After the end of the sales window, be prepared to pay your fares with cash value. Check Clipper News for holiday or modified hours. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Limited-use tickets are not available on phones. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Can I get a card at an airport? You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. We strongly encourage customers to take advantage of the time to unplug from technology! Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Q&A: Highway 101 express lanes opened Friday. Can I get reimbursed? Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Phone. Can I get a Clipper card before I arrive? Key Clipper information translated to Spanish. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. Find your card and select Manage Auto-Reload from the More Options menu. Dumbarton Express. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Choose your payment method and complete the order. Report a lost, stolen, damaged or defective card and discuss replacement options. What is the best way to tag on the new Clipper card readers? Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. 877.878.8883. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Learn more about using Clipper on your phone. To provide payment, log in to your Clipper account and edit the payment information in My Profile. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. He started his journalism career as a sports editor in Iowa in 1975. When will I be charged for my Auto-Reload value? Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. This is different in the phone environment. This page includes protecting your privacy and information retention. A single beep and a green light means you paid for your ride. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. A Station Agent can help direct you. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. This might take a few seconds. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). 2020, Metropolitan Transportation Commission. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Pre-Tax Transit Benefits. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. RTC Card and Accessibility. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Once you do that, it will show up in your account. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Season Tickets. A: Your anger is warranted. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Open the Clipper app and select the card you want to set up for Auto-Reload. Yes. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. I set up Auto-Reload, but its not showing up in my online account. A couple of things have to happen before you can use the value. This is separate from confirmation of payment. Yes. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request.