poshmark seller sent wrong item poshmark seller sent wrong item

When a buyer opens a case, she submits a reason and evidence for the return request. Select Edit to edit an address or select Add Address to enter a new address. She claims shes sorry and got them mixed up, and Posh tells me to use the shipping label they emailed to me to send the dress back to the correct buyer and that she will do the same with my jeans that she received. Select More Actions. Id love to be able to share from this tool. I bought a romper June 16 and I told the girl I need it for a party. I'm screwed because I was banking on wearing it to a themed party next week. If you go to the My Purchases section of the app or web site, you should be able to report a problem with the order and get a refund. I listed with Poshmark, and I got * responses with the prospective buyer wanting. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. SAME HERE. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. On the share window, select one of the users shown or search for a specific user and select their name. Posh Parties are real-time virtual shopping events where users can meet up in the Poshmark app to shop, share, and sell listings. Your shipping costs are reduced to $4.99 when you do this. As a result, today, we will be switching back to just shared as the default sort option for most users. They are even lower at their discount stores. I ordered a bundle of 5 items from a seller. I teach others how to make money on the app while skipping YEARS of trial-and-error. Occasionally, Poshmark gives sellers a break on their shipping during certain times of the year. Response: Im sorry the item did not work out for the buyer. That said, I hope your item gets shipped to you and that you get a refund as well :). Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. When you see that sometime has liked your item, make an offer even if it's small. Did you use the label they sent? Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. Arah Cafe,P.O. I could not seem to find this info on the site anywhere. Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. Like this post? Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! Darn. You could also state that you have a video of the condition and packaging the item. You can also respond that you accept the request for a return if you do. Such a hassle, sorry this happened to you! Even if only one thing is incorrect. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! I am a Poshmark Ambassador II. 3. I hope this helps you get any open cases resolved quickly and fairly. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. I find that most buyers want the very lowest cheapest item they nickel and dime to the bottom ,we are only making minimum money. Select the order with status Case in review. Category Women Other Shipping/Discount Seller Discount: 10% off 3+ Bundle I contacted Posh to see if they'd remind her to ship, and they did and sent me an update about it. A disturbing experience made me question whether this wildly popular shopping website is really safe. Here's the exact verbiage from Poshmark's return policy: Click on your profile picture to reveal the dropdown menu. Hayley Peterson. She paid $100* for a reformation dress that she did not get. Any tips on how I should proceed? Sellers listing such essential items must offer them at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters. There is know info in the envelope to help me. Select a listing. This doesnt. It's faster than emailing customer service. So my question is, what happens if the jeans never show up? In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. Just be warned though, Posh usually makes you send back the whole bundle for the refund. I once had a buyer open a case stating that the jeans were missing a rivet. These tips highlight that sellers sometimes go above and beyond for our customers and we do appreciate them! The majority of Poshmark sellers ship their orders within a few days of purchase. 3 days from the arrival of your package. I opened a case, they sent the seller a new label to send the correct item. Should You Include a Thank-You Note in Every Poshmark Package? I am very nervous, I've worked very hard on closet :(, New comments cannot be posted and votes cannot be cast. If not, you can open a counter case. Otherwise, all sales are final. ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! I feel that posh has been banking on new sellers to grow. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. Select My Sales. Credit: The Focal Project / Flickr. Seller changed his or her . They're completely off. It's been nearly a week since this happened. Ah, nevermind, kind PFer's..I see on Poshmark that my offer did expire on it's own! Yep, I've had it happen a few times. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. She order wrong item we. Ive had no sales compared to my steady flow. The given measurements dont match the buyers measurements. It is incorrect by $35000. I would like to return an item purchased on Poshmark please help with this proce. The buyer has only a few days to ship the item. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! Submit these if you think it will help your case. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. . I would write in my description "Final Price" and "Price is Firm," but Poshers would still offer me $5. Flakey, disorganized sellers abound. 122 78 r/poshmark Join 23 days ago Take a deep breath (or two or three) and collect yourself. Not knowing it fraud. 2. We will give you a full refund if your item never ships or does not match the listing description. Well, its seven years later and Poshmark has done nothing to hold sellers who never respond or ship accountable. How should I return this? Thanks for reading Happened to me too. Since rollout, weve seen huge improvement in the buyer experience and seller sales across the board. To add an item to a buyer's Bundle: Go to your closet. I used Paypal. Tagged: Poshmark, thrifting & reselling 3. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. Why? If you accidentally ship an order to the wrong person you can report the problem directly through your account. The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. There was no alteration or deception in the sale of the dress. Hello!! Select the order with status Case in review. Theres no harm in having a case opened against you or accepting a return. I bought a James Perse Tee, and received a Banana Republic Striped blouse. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. Thank you! You bear all risks associated with any such transactions. This would AUTOMATICALLY increase the number of sellers. Where can I find out whats going on? If you still have additional photos of the item saved to your phone, submit those to support your case. Instead, gravitate towards phrases like, Im bummed to hear that still convey sympathy and concern without being outright apologetic. The Poshmark company and e-commerce website is a legitimate business where buyers and sellers can share used clothing online. If you like what you read, you can support the blog by buying me a hot cocoa. Hi, Paypal holds the money in escrow and pays the sell after you receive the item and are satisfied. Same situation just happened to me too! . Sometimes sellers (including me) make mistakes. Were all human! Please a lot of us depend on this income to survive. ; Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address.. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. I did. No not at all, the candle is sitting on my dining room table Lol. I want to know if I will have the opportunity to send the correct item out and receive the wrong one. Just be patient and try to focus on other aspects of your business in the meantime. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. From what I understand they can pretty much say anything to get a return. Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. List Your Items. Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. I will be taking my business elsewhere soon. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. The other buyer was an absolute nightmare! In most instances, you should provide a response to an open case. Posh makes you return EVERYTHING in a bundle sale. Seems logical to me. I have only bought a few things off Posh and had good luck. 2. You shouldn't have to pay for shipping at all. Hopefully, you were thorough with the photos you originally uploaded to the listing. Last but not least I have to say simply changing your mind and wasting the sellers time money and gas is not right. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. I am going through that now unfortunately. Ive made over $90,000 selling clothes on Poshmark. Ran out of an item. Ive made over $77,000 selling clothes on Poshmark. That is when Paypal releases money to seller..so if there is a problem, notify immediately. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. Ive been selling and buying on Poshmark for a few months now and everything has gone smoothly. Since Ive sold thousands of items, Id say thats a pretty decent track record! They advertise only for new sellers. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. I think a lot of us have mixed up orders like this, which is a human error, but at this point the blame lies with the other buyer. If you like all the other items, don't open a case! A large following on Poshmark does NOT translate to more sales. Technician's Assistant: . Poshmark finally refunded me after a handful of emails and DMs on insta, thankfully. Still bitter that the other girl got her dress and got to keep my jeans, but if a mix up like this ever happens again Ill make sure to hold onto the other persons item until I get mine first. However, I noticed something odd that could be greatly improved. I was not sent a return label. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select My Sales. They tacked on $35000 on top of my real earnings. As well as two other resellers I know. PlusPoshmark pays the return shipping costs! Ordered a raspberry macaron candle and i got this. One buyer from Mercari was super responsive and friendly to fixing the situation. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. People have different ideas about the condition and wearability of second-hand clothing. Examples of reasons that dont qualify for a return: The buyer changed her mind about the item. You might be wondering: what does this mean? 2/3 did not fulfill the order or think to communicate this to me. Poshmark has this one phrase they use whenever a case is closed in the buyer's favor: "Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. If you check out Macys, Belk, Nordstrom etc. After that poshmark even will put a charge to you for the shipping label. JavaScript is disabled. I messaged them over 10 times now. Opening a case IS necessary. The seller on Poshmark mailed my package to the wrong address and usps is sending. The price a seller pays to Poshmark for a sale is 20%. I received the wrong item from a seller in the mail yesterday. Unfortunately, one of the items she went me was incorrect. Does it expire at some point? The buyer can screenshot negative comments and publicize any bad behavior. I received something from Poshmark that I did not order. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. Buyers do not care how many followers you have. Select your profile picture at the top-right of the page. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. So the buyer cannot open a case due to fit or sizing issues that are not in your control. The seller of that item ships the order out. The buyer suspects the item is counterfeit. She replied to my questions after I purchased and was very nice. in the bottom right-hand corner, or on the web, select Help > select Invite Poshmark Support > select Yes to confirm. Seller posted a confusing description. The item is red and was listed as red. However, a buyer cannot request a return because the item didnt fit or they changed their mind. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. I purchased not on poshmark but bonanza . I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Per Poshmark policy, items cannot be returned because they dont fit. I open a case on Posh immediately and supply photos. A group for anything and everything related to Poshmark! thanks. I am so sorry. I am going through that now unfortunately. On the listing page, select Share. Sold by shortyx06. Sometimes sellers (including me) make mistakes. As Ebay said, that I should not send the buyer the item until they have sent back the first item. If a buyer made an accidental purchase, they can cancel the order within 3 hours of purchasing it. You . The buyer said, "The sizing/fitting is very weird. Their policy states that if an item is rejected the buyer has 5 days to return the item after you send them a return label. Following that up with, you arent satisfied with your purchase is a safe route because it highlights that the reason for their return is dissatisfactionwhich does not fall under one of the accepted reasons according to Poshmarks return policy. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. Hi so sorry I dont know why this posted here! Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. This buyer was new to Poshmark and she didn't seem to check messages I sent her that the other buyer was anxious to receive her item and she never answered them. This is my daughter first time ordering from Poshmark . We will be monitoring and actioning them, we are here to listen. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. The listing will automatically open and your cursor will be dropped into a comment box. Here is my theory. Debbie @dalinn1, I have a request: Please include my closet in the selling group, I mean in the group that actually is getting sales. Yepyou read that right. Select the order. I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. Once your account is set up, you can start selling things right away. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. Obviously whatever youre doing to help them must really be working. If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. After all, cases happen to the best of us! I received the wrong item from a seller in the mail yesterday. What to Do When A Case is Opened Against You on Poshmark, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night, Can You Sell Used Clothes on Etsy? But I dont understand why theyre not promoting posh as a means to PURCHASE awesome items. What can do to make sure you are heard and try to win the case? The seller said it wasnt hers. Winning a case is great, but whats even better is if you can avoid it altogether in the first place. Im sorry, Ive never sent packages. Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. To approve the return: In the app Go to the Account Tab (@username). PM has been a time and energy sucker with hardly any sales at this point. Seems pretty rotten for the seller who sent a significantly more expensive item. Recommended sort takes into account sharing as well as a number of other aspects. I hope to get this one! #2. Provide a professional response. Reddit and its partners use cookies and similar technologies to provide you with a better experience. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. 1 | Not disclosing flaws The most common reason for return cases opening is that the seller didn't disclose everything that was wrong with an item. 2 1/2 weeks in, they absolutely plummeted. Shipping was quick, seller had good communication and gave me a great deal on the bundle. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Wrong items sent. Create an account to follow your favorite communities and start taking part in conversations. A group for anything and everything related to Poshmark! Utilizing Poshmarks video feature is another great way to prove the condition of your item. I have read many post on this and there are a lot of no returns where the buyer does not send back the wrong item. I'd message the seller and see if the two of you can work something out in another transaction. I'm PISSED to say the least. and our In all of the cases Ive had opened against me, only four have resulted in a return. Super stretch/soft A.E. Whatever it is, it's not the item you ordered. r/poshmark Join 6 days ago I received my 1099k. Once payment has been released, all sales are final and no refunds will be provided. After all, they can see all of your responses. Am I in trouble? I wouldn't expect her to be super prompt, but seeing that you shipped her the dress she bought I would expect the same courtesy from her. For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. Shop jessie_sousa's closet or find the perfect look from millions of stylists. The item is different than the stock photo used. I found another of the same bag.just left the seller a message asking if it was still available. Amount may vary by promotion.***. makes a series of notes reminding myself to double check items. If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. So posh approves the return but give me only 2 business days to ship it back. On the web ; Select Done. Then you see a charge on your credit card. Go to your Account Tab (@username). Hair on item. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. Also, they never mention that you can buy new items on posh at a fraction of the tag price. If you feel that the issue has been resolved at any time during the conversation, you can close the case to remove the Support Agent. The seller puts whatever they want in the package. While Poshmark has not stated this, its likely all cases and comments are retained in a users history. Buyers like to know youre sincere. I had the same thing happen to me and I couldn't see tracking when the item was re-shipped, it just got delivered about 2 weeks later. Have you changed it back again? I reached out via messaging and haven't gotten a reply. I hope this makes sense. Treat your customer the way you would want to be treated. She recently sent me an offer for her other jacket listed. Press J to jump to the feed. If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? Especially if the buyer is being rude to you. Learn More. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. You can offer discounts to people who like your items. It's the norm now so go ahead and use it. Dont beat yourself up if you accidentally missed a small stain or hole. Buyers often open a case because an item doesnt fit. I help women save money and make money in everyday ways to meet their money goals. In closing, I value your partnership in creating a space fueled by the voices of our community and propelled by the work of our team. Thats typically if you want to return an item (Ex: you got the right item and it is damaged). Not understanding why that keeps occurring. Let me know if you have any questions! Submit said screenshots to further support your case. 3,140. This baffles me. How long is a Poshmark bid good for? I have never seen brand new designer fashions sell for so low (You can find brand new Ugg boots all day long for $60-$80!) Ships from United States. If youre not actually in the wrong, try to avoid apologizing. I bought a nice coat from a poshmarker in the past. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. like when your normally sharing your closet, it automatically refreshes to the next item. The seller receives a notification of the case and can provide her response. Opening a case is the ONLY way to do this properly. At this point I dont care if I get them or not, Id just like a refund. Wendy pepe ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. Sothe day every seller dreads has finally come: a case has been opened for your recent sale on Poshmark. Press question mark to learn the rest of the keyboard shortcuts. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) You have 3 days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. 24 Things to Do When Your Poshmark Items Arent Selling + Checklist! Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. Please let me know @annabelle343 if the candle will be sent, then ill return this. Yes, a Poshmark seller can cancel an order at any time between when the item was purchased and before shipping it. I communicated that I wanted my item back and take the accidental refund back. SMDH. I know im resurrecting an old thread but this must be happening often. I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained." They mentioned the policy of asking the buyer to describe the issue and sending photos. I want to send the correct one to the buyer but will wait for the return first. This works well for sellers who: feel uncomfortable knowing buyers can see their responses in the cases message thread, feel uber confident the return request will get denied as the buyer is clearly citing a reason thats not accepted under Poshmarks policy. TRYING TO GET MORE FOLLOWERS. I ordered 3 items this month on Posh. I never see an add regarding shopping on posh. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. However, still do not understand how anyone in good conscience can treat this sort of issue so lightly and keep something that isn't theirs, not shipping it out right away. 5) Make offers to likers. Everything You Need to Know. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. I must've gotten a little confused in the process and sent a size Large instead of the XL. I love the new search field !! All returns must be shipped back within 5 days of approval to be eligible for a refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience.