They charge an excessive retainer fee.
Is Regus a scam or a legit company? | Regus Q&A - Sitejabber For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. I will be taking legal action if this is not returned within 28 days (31/03/2023). We appreciate your business. We pay those as well. Regus is a scam. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Any that you do not require can be opted out through your online account. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Paid for parking online and have now received parking ticket from private company. October 14 Office staff are always friendly. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. Talk to an expert. Its an automated process. Our invoices are due on the payment date that is displayed on them. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. [protected]@regus.com but did not receive reply. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License.
Regus | Serviced Office Space, Coworking & Virtual Offices The additional increase in your monthly fee is due to the annual indexation. October 23 Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It's an automated process. This company has the worst customer service I have ever experience in my life. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care.
For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service.
I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Lease period: April and May 2018 I already enter my bank information twice. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Thanks again for your comments which help us improve. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Regus does not communicate with customers via telephone. I was using virtual office space. No staff available for contacting on the event day. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. We found a responsible person where we inform her about the problem. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. BBB Business Profiles generally cover a three-year reporting period. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. September 14 You will regret signing with Regus. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. ive been trying to get my money back ever since. As you did not process this correctly, the agreement continued an additional month. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Manage all of your workspace and business needs. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture.
How To Get a Lawyer Retainer Fee Refund [Top Hacks] - DoNotPay If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. But the Regus does not have flexibilities, nor willing to retain long term tenants. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). We have checked and cannot find any payment details set up in your account. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Regus are not transparent with their pricing. They would not remove the items that I didn't want. We will then confirm your payment date and amount. If it has been longer than 30 days, please get in touch so we can investigate further. Well guide you through the process. I would love the opportunity to help further but havent been able to identify your account. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Do not delete my post, I will copy and paste it to spread again and again.
Regus Online Account Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Build an instant presence wherever you need to be, at prime business locations. So last week I logged in to cancel my membership. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. She would do her best to escalate my process by letting them know this terrible status. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Requesting your retainer refund is very easy: simply log into your online account (i.e. Regus Office rented: Wisma Atria Singapore We ask all our customers to add an automated payment method to their account. Its an automated process. Prices are subject to change and will vary depending on the specifically selected products and services. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . I contacted them about how processed my case after paying the fee for a virtual office. * All prices shown are valid at the time of inquiry, based on 24-month contracts. I still didn't get my retainer back. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This review was chosen algorithmically as the most valued customer feedback.
Regus in Waukesha, WI 53188 - (262) 832-3700 Regus flagged this review for containing harmful or illegal content.Read more. Companies can ask for reviews via automatic invitations. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I would love the opportunity to help further but havent been able to identify your account. I sent Regus how my retainer process is going? We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Lets find the right workspace for you and your team. Find out how we combat fake reviews. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Originally, total costs 20k THB, but end up with 50k THB. For clarity, you were also charged a retainer top up. Best, Lorraine Brule Global Customer Service at Regus. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. But when It comes to a refund retainer. GO LITERALLY ANYWHERE ELSE. A member of our team will get back to you as soon as we have the details. *Ts&Cs apply; participating locations only. Suggested companies are based on peoples browsing tendencies. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Such companies should not exist. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. but when u need support / CS to talk and solve ur problems its literally non existant. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I really thought that this company would be a good option for expanding our business. Your satisfaction is very important. Office staff are always friendly. Unfortunately, we're unable to help you because we don't have your account information. Have a question or issue with your current products and services? Kind regards, Lorraine BruleGlobal Customer Service at Regus. 2023 Trustpilot A/S. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Setting up an automated payment is straight forward and can be done through the online portal. This is really bad customer service. It is clean and smart and well organised. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Hannah, Im sorry if you felt the need to escalate this. Stay away!! Anyone can write a Trustpilot review. But change is necessary and you as a change manager will be expected to lead from the front. I couldnt see your email address or Regus account reference in your message.
Read Customer Service Reviews of www.regus.co.uk - Trustpilot Hey Sandra and Regus, just return my retainer back then I would not post anymore! We have a team of specialists available 24/7 to help you find the best solution for your business. I called them again, which procedure took my time for 3 hours. Why take the Change Management training from Reform Skills Inc? Transparency is very important to us, and all services can be opted in/out through your online account. If it has been longer than 30 days, please get in touch so we can investigate further. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques.
They are scammers, and incredibly dishonest. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Changes in an organization are about more than just policies. There is non existent customer service department. If you refuse to pay their bogus invoices they will send you to collections. Absolutely unacceptable behavior. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. If you need further help, pleasespeak with our team member who is already in touch with you. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Remember me If you need further help, pleasespeak with our team member who is already in touch with you. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Don't be fooled by that. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. I would love the opportunity to help further but havent been able to identify your account. Not only that, it's hard to get hold of their accounting department. A member of our team will get back to you as soon as we have the details. We have a team of specialists available 24/7 to help you find the best solution for your business. You should receive your refund within 30 days after your end date. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Work wherever you need to with flexible access to our global network of workspaces. The retainer fee doesn't guarantee a successful outcome. This is a complete con, and scam through and through. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Great discounts. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. BBB Business Profiles are subject to change at any time. Manage your Regus account in one place and make bookings on the move. If you refuse to pay their bogus invoices they will send you to collections. Manage all of your workspace and business needs. same goes with debt collector from malaysia that emailed me abt 3 months ago. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Receptionist only can communicate by email, even for the most important things for your business. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. The company left an official comment on this complaint. We may have received incorrect data. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. After investigating we noticed that your online request was missing. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Hi Stephen, Requesting to have your retainer refund is an easy process. They said usually they will refund the retainer one month after the lease is over. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. GO LITERALLY ANYWHERE ELSE. Interested in a new product or service? I was using virtual office space. We will then confirm your payment date and amount. It can take many months and still not response. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. Need to file a complaint? I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. The complaint has been investigated and resolved to the customer's satisfaction. She promised me that I could get it on October 19 because it took 48 hours. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. We have checked and cannot find any payment details set up in your account. Access our global network of workspaces and business lounges as often as you need. Please remember that the retainer is refundable at the end of your agreement.
Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account.