Something went wrong. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. No disrespect intended as your advice is probably based on years of experience of BTs service! 26-08-2021 09-07-2019 Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. I anybody else having this problem. I've got a "failed delivery message". I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Does anyone have any other suggestions please?? 19h32. Announcements, Guides & Community Updates. 13h52.
Unable to send mails to btinternet addresses - Plusnet on We always endeavour to grade correctly and. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Its probably not directly relevant to your problem, but who knows with Apple!! It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious.
I changed "Authentication" to "Password" and clicked on "Save". This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. ), on Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. I have tried sending individual messages and simple test messages but nothing works. on 17h33. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Has anyone experienced this problem. It is very annoying, I hope you guys reach me out soon. Log out of your email account then, Using an email program? This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. 23-04-2021 on 19-12-2022 I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. . MisterW, bobpullen. Sorry but how do I PM you, and what details do you need? btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. 26-08-2021 PaddyB. After 6 mos., if selected you will be billed $10.99/mo. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. any proposed solutions on the community forums. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. provided; every potential issue may involve several factors not detailed in the conversations Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 26-08-2021 This has made me want to look a bit further and so I found the Community.
Contact Us - Customer Support | DISH Those who wish to hold on to their email account just have to log in from time to time to keep it active. 14-07-2019 I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Tried on various devices with same result. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. This started suddenly about 5 or 6 weeks ago. My email is not sending from my iMac (iCloud). - last edited on In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. only. Using webmail? So, I did checked around it seems that smtp is not working. Surface mail is also available; please e-mail us for . 15h24. Surely other services would similarly suffer. That is because he has a Virgin Media email address, which would be deleted if he switched away. BT Email - best practices for postmasters and senders of email. We do not allow any commercial relationship to affect our editorial independence. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. I have cleared cache and data. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Does anybody have any idea how I can resolve this, other than changing ISP. The worrying thing is I don't know how many other emails I'm not receiving. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. on 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT.
None of the posts I have seen are the same as my problem however. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Customer: replied 2 years ago. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. None of the posts I have seen are the same as my problem however. BT L1 agent wasn't able to resolve and it has been passed to their email support team. I can send & receive the bt emails using the Samsung mail app. By posting your comment you agree to the house rules, The comments below have not been moderated, By
Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. 23-04-2021 All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? This site contains user submitted content, comments and opinions and is for informational purposes We have received reports that emails to btinternet.comemail addresses are being blocked. on Having the same problem myself today - unable to send emails from my @btinternet.com account. (The fix did not work until I had quit Mail and relaunched it. Ive also tried not using advanced settings at all with exactly the same results as described above. Gmail and Outlook are two of the most popular. 11-07-2019 Just one other thing that might be relevant. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. If I go into iCloud web page, then I can send and receive as normal. Delays in Emails being delivered can arise from a multitude of reasons. 3) Import all of your contacts from your old account to your new one. - We do not send parcels to PO BOX addresses. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. A forum where Apple customers help each other with their products. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. You should however check that your email clients are using the correct settings as per this link.
I can't send or receive messages in Outlook - Microsoft Support There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 09-07-2019 Page 1 of 2 1 2 Last 23-04-2021 It's reassuring not to be alone. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. by Thanks for your reply, Townman and thanks to Anne too. After 3 years, then-current everyday prices for all services apply. This is a BT residential customer to customer forum. 15h31. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 16h34. Yesterday, I managed to contact BT via webchat. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 17h25. 6h21. The problem is also affected by the addressee. Thank you, JW. Sky allows former customers to keep their email account free of charge and indefinitely. on
Sending or receiving email | BT Help Rest assured that we'll do our best to assist you or get you pointed in the right direction. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! This amount is subject to change until you make payment. For those that aren't arriving, things obviously get a little more involved. Thanks for the suggestion. You can send and receive messages, but not actively manage the account. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. iPad is working ok. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! You may have to register before you can post: click the register link above to proceed. 15h22, on 2. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. 10-07-2019 Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Many customers find the BT community forum is a great way of getting help. Then power on the phone and iPad and tell me if it still has the problem. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. All other emails to other systems have no issues. Hi 26-08-2021 14h17, on Also one of the two that I received recently was sent in December. It takes a while to get a reply from the Postmaster but they will respond. Although port 587 will usually work, port 465 is the recommended port. 15h27, on I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. by This sounds fiddly, but isn't necessarily. on Why cant my email address have BT.com in the display name? BT Email - best practices for postmasters and senders of email | BT Help, on It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year.
Google Groups emails from BT & Earthlink addresses not getting Last week I phones an advisor with a somewhat similar response. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. 11h33 One of the mails having been sent as long ago as April 4th. This will work as long as your old email account is still active. I've rebooted twice and reinstalled Office 365 without success. I cannot find an obvious way of asking bt about this! 20h13. If I changed my email address I would be bound to lose something important. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Thank you for your follow up. on . We shall never know, but fingers are firmly crossed that the service will return to normal. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. on I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Will post any update that I get. Below is an article to help guide you through the process. What does this mean? For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. To start viewing messages, select the forum that you want to visit from the selection below. Go back to . Apple may provide or recommend responses as a possible solution based on the information 23-04-2021 It seems that my account SMTP setup was changed (without my input). 11h40.
It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop.
When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I also feel slightly better I am not alone. - last edited on Any suggestions please, User profile for user: I have deleted the app and reinstalled it. Maybe that's the issue, although there has been no problem up until yesterday. Examination of the message heads of the delayed emails might be informative. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side.
Outlook emails not being received by btinternet.com addresses 18h40. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid.
Fix a problem | BT Help on 10h59. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. 14h08. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of on That sounds like something has been stuck in a queue somewhere. I consistently receive this warning:whenever I try. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. 14-07-2019 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. About 4 days letter I get a reply saying the message could not be delivered. By
If not, how do we get a moderator involved? 23-04-2021 He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Accounts that are inactive for six months . Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. 2 users liked/thanked this post: Have you had the chance to check if the issue persists on a different user account? Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. It might be worth changing your SMTP port to see if that helps. Anyone else experienced this and got any suggestions on how to proceed? 'I have always used the same email address,' says Dave, 79, from Cambridge.
Solved: Unable to send email from Outlook app - BT Community 2 days ago I suddenly stopped being able to send emails and get the message below. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. 1) Set up an email address with a free service. What does this mean? Switching email address if you have never done so before can feel like a daunting task. 14-07-2019 Sadly not the same as my experience. 19-12-2022 If everything works fine in webmail, you may need to check your program settings. It's good (???) If you click on them we may earn a small commission. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. on If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Here are some answers to help you. The accounts work on BT Webmail, both to receive and send. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks for the examples that have been provided so far. 10-07-2019 So it seems to be something between Android and BT Mail. Apple disclaims any and all liability for the acts, These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Email headers can be found by looking at the email item's properties. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Are there really just two of us having this problem? RobbieMac.